How it works
Partner workflow
You keep the customer relationship. Leta adds Georgia bench capacity, live status, and audit-ready close-out — so your team spends less time on phone trees and more time on SLAs.
Multi-tier jobs (GUS)
Many tickets start upstream: your client’s IT team opens a ticket, you hold the SLA, Leta supplies the onsite tech. Every job carries your work order number plus a Leta ticket id — no lost context.
Five steps
- Create — Site, scope, skills, POC, access rules (e.g. contact POC only), rate.
- Dispatch — Matched techs notified in-app; rate locked at accept.
- Track — Map and timeline: en route → on site → remote assist if needed.
- Execute — Field tech with optional live video to your remote engineer.
- Close — Photos, sign-off, CSV/PDF for your billing chain.
Better than phone-and-email dispatch
No status calls
See ETA and progress in the portal — routine “where’s the tech?” calls go away.
One video session
Hard tickets get a dedicated live session — not a fifty-person bridge.
Georgia depth
Statewide bench — metro, rural, and college markets — one coordinated pool.
Talk to techs on Leta — not through us
Each work order has a Leta thread: partners and field techs message and voice-call in the app. Everything is logged for billing and QA, so your team is not stuck relaying texts. Techs earn faster payout when they stay on-platform; partners get audit-ready close-outs for their upstream customer.