Barrister Global Services · Georgia wedge

Leta as liaison — not another dispatch desk

Barrister runs national field service with phones and email. Leta techs still work inside one ticket on the app — partner WO number, POC-only rules, dispatch voice, and a thread Barrister can trust. We bridge cultures without forcing day-one change.

How liaison works What techs see Leta Tech app

Operating model

Three parties, one timeline

  1. 1

    Barrister dispatches

    Email or phone creates the work order on their side. Leta ingests WO #, site, POC, and SLA into a partner ticket.

  2. 2

    Leta matches a Georgia tech

    Offers appear on the dispatch board with the Barrister badge. Tech accepts after reading POC-only and WO rules.

  3. 3

    Field execution on Leta

    Calls, status, photos, and close-out live on the ticket. Barrister keeps email/phone habits; we mirror outcomes on-platform.

Migration path

Start where they are. Land where we are.

Phase 1 — Accommodate

Email WO intake, phone dispatch, POC-only sites. Leta tech UI is phone-first: tap-to-call POC, confirm WO open, Leta voice to dispatch.

Phase 2 — Mirror

Every call and note copied to the ticket thread so Barrister sees the same story without asking techs to double-enter.

Phase 3 — Platform-native

Partner portal WOs, automated status, fewer phone trees — when coopetition trust is earned.

Talk partnership Generic partner workflow